Who we are
Crowd Video is run by Altura Media LLC. Contact: admin@alturaadmin.com, or by post: [P.O. box to be opened].
What we collect
- Your email, the name you choose to show, and your birth month and year (to check your age: 13+ to join, 18+ to upload or comment).
- Your Instagram handle and your phone number, if you give them.
- Which artists you joined, through which link, and what you watch, like and comment on, so artists can see how their shows went.
- Your photos and videos, and what's inside the files: when they were taken, the device, and sometimes location.
- Which shows you uploaded to, which boxes you ticked, and when.
- Your network address and browser, for security and to stop spam.
No ad trackers. We never use face recognition, and we never text you.
Why
To run Crowd Video, keep it safe, show the artist how their shows went, and email you if you said yes.
Who we share it with
- An artist gets your name and email only if you tick “Share my name and email” for that artist, and your phone number only if you tick “Share my phone number”. You can switch either off in Settings; their own privacy policy covers the copy they already have.
- Companies that run parts of Crowd Video for us (storage, email, safety checks).
- The police or courts, when the law requires it.
What's public
Uploads the team approves, with your name, and which show they're from, shown to the members of that artist who can see that show. Your email and phone are never shown. Location is removed from anything we show.
Your choices
Change what each artist gets, leave an artist, or delete your account any time in Settings. You can also ask us to delete an upload, send you a copy of your data, or stop emails. Unsubscribe links are in every email. We answer within 30 days.
Removal requests and copyright notices
If you use our removal form or copyright form, we keep your name, email, what you wrote, your network address and, for copyright, your postal address and phone. Our staff and the artist's team read the request to decide it; they see your address and phone only as “on file”. We never tell the person who posted the clip who asked. One exception, set by law: a copyright counter-notice, with its sender's name, address and phone, goes to the person who sent the copyright notice.
How long we keep things
- Uploads that are never approved: 30 days. Files you picked but never sent the form for: 24 hours.
- Approved clips: while the artist's page exists, or until you ask us to remove them.
- Network addresses: 90 days.
- The record of what you agreed to: as long as your account, plus 5 years.
- Removal requests, copyright notices and what we decided: 3 years.
Ages
Accounts are for people 13 and older; uploading and commenting are 18+. Fans 13 to 17 can watch and like. Their name, email and phone are never shared with an artist, and they never appear by name in an artist's fan list. We don't knowingly collect anything from anyone under 13; if we learn we have, we delete it.
Security
Files are kept private until approved, and team logins are protected. If a breach affects you, we'll tell you.
Do Not Track
We don't track you across other sites, so there's nothing to switch off.
Your state's rights
If you live in California or another state with a privacy law, you have the rights above and can use them the same way.
Changes
We'll date each version here. Version: draft, 2026-09-30.